Privacy Policy
1. Who We Are
Kliio ("we," "us," or "our") provides automation and lead management systems for home service businesses operating in the United States. This Privacy Policy explains how we collect, use, disclose and protect information submitted through our website and services.
2. Information We Collect
We collect information you voluntarily provide, including:
- Name and contact information (phone number, email address)
- Business name, city and type of service
- Communication preferences and responses to diagnostic questions
- Messages, form submissions and correspondence
We may also collect basic usage data through analytics tools (including Meta Pixel) to understand how visitors interact with our website.
3. How We Use Your Information
- To contact you about Kliio services via phone, SMS or email
- To fulfill your service request or respond to your inquiry
- To send service-related communications and updates
- To improve our website, services and marketing
- To comply with applicable legal obligations
4. SMS and Text Message Communications
By submitting your phone number and checking the consent box on our website form, you agree to receive SMS text messages from Kliio about your inquiry, follow-ups, scheduling, and service-related promotional or informational messages. Message frequency may vary. Message and data rates may apply. Reply STOP at any time to opt out. Reply HELP for help. Consent is not a condition of purchase.
For full messaging terms, see our Messaging Terms.
5. Sharing Your Information
We do not sell your personal information to third parties. We may share data with trusted service providers who assist us in operating our business (such as CRM platforms, communication tools and analytics providers), under confidentiality agreements. We may also disclose information when required by law.
6. SMS Opt-In Data and No Sharing
SMS opt-in consent and phone numbers collected for SMS purposes will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing purposes.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or misuse.
8. Data Retention
We retain your information for as long as necessary to fulfill the purposes described in this policy, maintain our business records or as required by law.
9. Your Rights
You have the right to request access to, correction of or deletion of your personal data. To exercise these rights, contact us at contact@kliio.io.
10. Cookies and Tracking
Our website may use cookies and tracking pixels (including Meta Pixel) to understand traffic sources and improve advertising effectiveness. You can control cookie settings through your browser settings.
11. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the date at the top of this page.
13. Contact Us
For privacy-related questions or requests:
Email: contact@kliio.io